FAQ and Help

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Registration


No, on seven.eu it the registration is not mandatory. You can order all the items you are interested in without the need to create an account. If you choose to register before making the purchase, you will be able to store your data and have access to your personal area to monitor the progress of your orders.
In order to register on our webiste you can click here: Create Account and follow the instructions.
If you are already registered on our website, you can change your personal data in your account by clicking on "Log in" and entering with your email and password.
If you forgot your password you can click on "Password forgotten?" and enter the email address used for the registration. You will then receive an email with a link to reset your password.

Purchase


If you have found what you have been looking for you may select the quantity or size of the item and add the product to your cart by clicking on “add to cart.” If you wish to purchase more items you can click on “continue shopping,” whereas to complete the order you can click on “view cart.” Here you can add or remove the items, choose the type of delivery and how to pay. If you need an invoice do not forget to click on “request invoice” and fill the form. Before proceeding with the payment, you will see a recap and afterwards you will receive an e-mail confirmation.
You can pay most with credit cards, like Visa, MasterCard American Express, and with PayPal. Every purchase is executed with the utmost security using the most advanced technological systems, such as coding (SSL). Cash on delivery is instead not available.
The first thing you must check is if the e-mail landed in your junk mail: this happens sometimes. If yours is not the case, then you may contact us at the following e-mail address: customercare@sevenspa.it.
If your order has already been shipped – therefore you’ve already received the e-mail with the tracking number – it is not possible to change your data. Whereas, if your order hasn’t been shipped yet, you can write us at: customercare@seven.it and we’ll do our best to meet your needs.
We want you to receive your order as soon as possible, so we start processing it immediately. This means that unfortunately it is impossible to make changes if the order has already been confirmed.
If you’ve entered the e-mail address you can write us at: customercare@seven.it and we’ll change it, so that you can receive all information about your order.
If your order has already been shipped – therefore you have already received the e-mail with the tracking number – it is not possible to cancel it. In any other case you can write us at: customercare@invicta.it and we will do our best to meet your needs.

Delivery


All our products are delivered approximately within 4 to 9 working days from the order date.
The shipping costs are about 19€. However, the delivery is free on orders over 99€.
You may enter a different delivery address when you place the order.
As soon as the forwarding agent picks up your parcel you receive per e-mail the tracking link and you will be able to check it directly on the courier website.